3.5 CEs have been requested from NAB and the Delaware Board of Nursing

The Companionship Culture: Resident/Caregiver Engagement
Through Life Stories

Jerald Cosey, The Change Champion and Senior Healthcare Professional

See Jerald’s Message to You

Today’s operational and clinical leaders navigate “white flag” moments daily. Responsibilities include quality outcomes, operational excellence, and staff development within a highly regulated industry, which may influence burnout as a healthcare professional. Isolation within the elder community is rising and with detrimental consequences. This trend is a reality for many residing within a healthcare community and frequently starts with physical separation before admission. The worldwide pandemic has compounded realities for the senior healthcare community. An epidemic that has scrutinized yet galvanized the industry and required professional and personal sacrifice. This motivational message designed to recognize and honor healthcare professionals for their contribution during this worldwide pandemic. Moreover, it influences a cultural movement to reduce isolation to improve person-centered care.

Learning Objectives:

  • Honor healthcare professionals from a patient and health facility administrator’s perspective.
  • Reignite the calling to serve humankind as a senior healthcare professional.
  • Bring awareness to isolation’s rise in the senior community and its impact on physical and mental health outcomes.
  • Uncover strategies designed to improve engagement through intentional relationships between residents and staff.
  • Learn the power of life stories and their potential to reduce isolation and improve outcomes.
  • Revisit their individualized calling to health care and leave the conference with a visual keepsake as a reminder of that calling.

ABOUT:  Jerald Cosey is a senior healthcare leader and professional speaker. He currently serves as executive director of Greenwood Meadows, a skilled nursing facility operated by American Senior Communities. His facility earned the 2019 American Health Care Association’s Silver Quality Award.

In addition to his skilled nursing facility role, Jerald is director of Operational Leadership for American Senior Communities. In this position, he is responsible for development of operational leadership for over 90 skilled nursing and assisted living communities in Indiana and Kentucky. This role complements Jerald’s desire to advance senior health care as an industry across the globe.

As a professional speaker, Jerald enjoys traveling the country for talks to staff of hospitals, hospice and home health businesses, senior living organizations and health care associations serving the senior care industry. Jerald believes that emotional engagement is the key to minimizing resident isolation and increasing employee connectivity.



Predictable Success and the New Gold Standard

Kris Mastrangelo, OTR/L, LNHA, MBA

With the advent of the Affordable Care Act and based on numerous health care reform initiatives, the post-acute market is in a state of transformation. It is much easier to manage a group when you and they know how to be successful. Predictable Success is one of the seven stages of growth and decline through which every organization progresses. The percentage of organizations that reach the stage of Predictable Success is small. In order to remain competitive and viable in the market today, providers need to cultivate a new vision, embed strong organizational values and quality improvement methods, redesign care delivery using evidence-based practices and integrate use of technology to ensure interoperability and efficiency across the continuum. This session will discuss the principles of the New Gold Standard, changing demographics and trends in the post-acute market, where and why providers will look for growth as well as reimbursement/ regulatory policies that are driving decision-making. Predictable Success is a state reachable by any group of people – in which they will consistently (and with relative ease) achieve their common goals.

This session will enable learners to identify through the analysis of a successful business model how to promote growth by utilizing reimbursement/regulatory policies to drive decision-making, and ultimately impact patient-centered care and delivery of best practices.

Learning Objectives:

  • State the 5 elements of Predictable Success.
  • Define the Organizational Growth Track.
  • Provide an example of how reimbursement/regulatory policies are driving provider decision-making.
  • Apply the New Gold Standard’s 3 steps of service to their organization.

ABOUT: Kris Mastrangelo is a nationally recognized keynote speaker with more than 28 years of experience in the Health Care industry with a specialty in the Long Term Post-Acute Care Setting. An Occupational Therapist degree from Tufts University followed by a Master’s in Business Administration from Salem State University coupled with a Nursing Home Administrator’s License affords Kris an in-depth perspective into the clinical, financial, and operational components critical for business success. Initially providing direct care as an Occupational Therapist, Kris became familiar with the Medicare, Medicaid, and multiple other reimbursement systems.

Kris currently owns and operates Harmony Healthcare International (HHI) which she founded in 2001. Harmony Healthcare International (HHI) is a recognized consulting firm that uses a systematic approach in addressing the C.A.R.E.S. platform.

Session Sponsor:

Harmony Healthcare logo




The Gift of Music in Dementia Care


There’s a reason why music is so effective om reaching individuals living with dementia! This session allows attendees to personally experience the various ways that music is “hard-wired” into our brains and helps explain ways to utilize this “gift” to support those living with Alzheimer’s disease. 

Learning Objectives:

  • To understand how music boosts brain activity;
  • To recognize why music is so closely associated with memory;
  • To learn ways to utilize music to reconnect with individuals living with dementia.

ABOUT: Having earned her bachelor’s degree in Psychology from Millersville University of Pennsylvania, with a concentration in Human Relations, Lori Dierolf began her career as a Care Aide working with individuals who had suffered traumatic brain injuries.

In 1996, she became the Human Resources Director in a skilled nursing facility, where she was responsible for all aspects of staff development and education for long-term care. Since then, in addition to her experience in skilled care, Lori has worked in a continuing care retirement community, and in personal care, where since 2006 she has also held certification as a Personal Care Home Administrator. She has conducted training sessions for the Boy Scouts of America, local senior centers, and other organizations and associations.

Lori brings her light, entertaining style to all of her trainings. She engages her learners in ways that keep them interested and includes real-life examples to help learners put new skills into everyday practice.

Session Sponsor:





Schedule of Events

7:30-8:15 Registration and Breakfast, Network with Sponsors and Exhibitors!
8:15 -8:45 Welcome, Acknowledgements, Speaker Introductions
8:45-9:15 The Legislative Landscape .5 CEs
9:15-10:15 Keynote-Jerald Cosey – “Companionship Culture: Resident/Caregiver Engagement Through Life Stories” 1 CE (Sponsor- Grane RX)
10:15-11:00 Take a Break with Sponsors and Exhibitors!
11:00-12:00 “Predictable Success and the New Gold Standard” 1 CE – Kris Mastrangelo (Sponsor- Harmony Health Care)
12:00-1:15 Lunch, visit with Sponsors and Exhibitors!
1:15 –2:15 “The Gift of Music in Dementia Care” 1 CE – Lori Dierolf, BA, PCHA, CDP, CADDCT, CMDCP, CAEd  (Sponsor – The Lab at Seascape)
2:15– 2:45 Take a Break with Sponsors and Exhibitors!
2:45 – 3.30 DHCFA Annual Meeting
3.30 – 4:15 Closing, Prize Drawings, Evaluation (Grand Prize Sponsor – BD Medical)