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Presenter:

Barbara Speedling

The general public has never had a positive view of long-term care. While the appreciation for assisted living has grown over the past decade, the COVID-19 Pandemic has intensified the negative public perceptions of senior care. Often failing to understand the difference between assisted living facilities and nursing homes, consumer confidence in both levels of care has declined. Rebuilding consumer confidence in assisted living requires more than a focus on

amenities. Building trust requires reaching out with education, effective media coverage, and maintaining a consistent, coordinated team approach to customer care and service.

At the end of this session, attendees will be able to:

• Explain the responsibility of leadership to demonstrate a confident, coordinated path to

recovery;

• Develop a quality improvement plan to restore consumer confidence
• Create an environment of care that demonstrates a commitment to quality care
• customer satisfaction across a broad demographic

1.0 continuing education credit is requested from NAB and the Delaware Board of Nursing.

BARBARA SPEEDLING, an inspirational and motivational speaker, Barbara is an author, educator and management consultant at the forefront of person-centered care. An innovator with more than 30 years of practical experience within the adult care community, she is the expert providers turn to when they want to ensure that the services they provide meet not only the physical needs of their residents, but their emotional and psychosocial needs as well. Working from a core belief in the dignity and individuality of all people, Barbara has helped countless adult care communities implement her unique training and education programs. In addition to her degree in healthcare administration, Barbara is an accomplished musician and artist.  She uses those talents to develop new and creative ways of reaching out to those who are cognitively diminished.  She was also certified in 2015 by Dr. Susan Wehry as a Master Trainer for the OASIS education program for improved care of residents with dementia.

Barbara is the author of three books devoted to common sense advice for meeting the holistic needs of an increasingly diverse and challenging community, both Why is Grandma Screaming and Toward Better Behavior: Yours Mine & Everyone Else’s are now widely distributed to staff members at community, residential and long-term care facilities across the country and in Canada.