Virtual Education Afternoon 10.1.24

Register for one, two, or three sessions! Register for two paid webinars and save $10!

1:30 – 2:30 pm: Love Your Neighbor – Preventing Resident-to-Resident Aggression

Presenter: Barbara Speedling

$25 pp – members/$35 pp – nonmembers. While there has been increasing attention to the subject of abuse prevention in long-term care, aggression between residents is rarely recognized as a significant concern. Too often, negative and aggressive physical, sexual, or verbal interactions that in any other community setting would likely be construed as unwelcome and potentially leading to physical or psychological distress are overlooked.

The COVID-19 Pandemic has added an additional layer of stress to an already volatile environment. Heightened anxiety, depression, loneliness, and cabin fever have resulted in an increase in dissatisfaction and social unrest. This session provides strategies for anticipating the circumstances and events that may trigger negative interactions in a diverse community of residents, offering new thinking on how to achieve an environment of healing and recovery for today, and tomorrow.

At the end of this session, attendees will be able to:

- Describe the impact of the COVID-19 Pandemic relative to quarantine and social distancing on psychosocial well-being.

- Develop a well-trained, culturally competent staff prepared to meet the behavioral health needs of a diverse and ever-changing population.

- Implement effective interventions to anticipate and minimize the potential for aggression and altercations.

This program has been approved for Continuing Education for 1.0 total participant hour by NAB/NCERS– Approval #20250930-1-A107172-DL and the Delaware Board of Nursing.

2:30 – 3:30 pm: National Quality Award Overview

Presenter: Pamela Truscott, NCAL

FREE TO ATTEND. Earning a AHCA/NCAL National Quality shows your facility’s commitment to continual quality improvement. In this hour, you will learn more about what each level – Bronze, Silver, and Gold – means, as well as the application process. You will hear from current award winners and their journey and get a peak at the November 2-part Bronze Award workshop that will help you prepare your application.

3:30 – 4:30 pm: Rebuilding Consumer Confidence in Assisted Living: Strategies for Improving Consumer Relations

Presenter: Barbara Speedling

$25 pp – members/$35 pp – nonmembers. The general public has never had a positive view of long-term care. While the appreciation for assisted living has grown over the past decade, the COVID-19 Pandemic has intensified the negative public perceptions of senior care. Often failing to understand the difference between assisted living facilities and nursing homes, consumer confidence in both levels of care has declined. Rebuilding consumer confidence in assisted living requires more than a focus on

amenities. Building trust requires reaching out with education, effective media coverage, and maintaining a consistent, coordinated team approach to customer care and service.

At the end of this session, attendees will be able to:

- Explain the responsibility of leadership to demonstrate a confident, coordinated path to recovery;
- Develop a quality improvement plan to restore consumer confidence
- Create an environment of care that demonstrates a commitment to quality care customer satisfaction across a broad demographic

This program has been approved for Continuing Education for 1.0 total participant hour by NAB/NCERS– Approval #20250930-1-A106480-DL and the Delaware Board of Nursing.